As
per the directives by Home Minister Shri Rajnath Singh, the Ministry of
Home Affairs has decided to allocate specific funds for setting up of
SMART police stations in each state shortly and will work towards the
founding of more SMART police stations during the next financial year.
A
concept of Prime Minister Narendra Modi, SMART police stations
(S-Sensitive and Strict; M-Modern with mobility; A- Alert and
Accountable; R- Reliable and Responsive; T- Trained and Techno-savvy)
will seek to be also the primary point of interaction between citizens
and the police.
Among the suggested features of a SMART police
station are basic amenities for visitors, including a waiting area,
toilets and drinking water; rest room for constables, including separate
room for women constables; natural lighting and ventilation, CCTV,
record room, communication room for wireless, computers, and so on; and
automated kiosks for filing of complaints by the public
While the
concept of SMART is certainly smart but is thinking on correct track?
Most of components suggested are of a "model" police station rather than
"smart". First as has been common with all indian schemes ( for
schools, roads, tourism) its main focus seems to be hard infrastrucutre.
Nothing wrong with it but what private firms call "non linear" growth
should be the paradigm here.
A typical refrain one often hears is
we are so and so number short of policemen. Basis? Data from developed
nations. What is assumed here is that we have similar crime patterns,
geogrpahical distribution of population & more importantly same
efficiency of police forcce both on individual as well as unit level
(i.e. police station) as developed nations which is not supported by any
research whatsoever.
Sensitive & strict should mean that
each complaint should be looked into;and people not shooed away &
strict means once it is established that crime has taken place, police
should be relentless in pursuing criminals & seeing to it that they
meet justice. In USA it is not uncommon to hear about reversal of
homicide or rape convictions done years ago after new forensic methods
like DNA have come into vogue. In Indian police stations once the
chargesheet is filed or culprits arrested very little attention is paid
to witness protection or good upkeep of record.
Waiting room
with basic amenities for visitors is good idea but what happens to their
small complaints? Lets go back to Muzzafarnagar riots. Starting point
was eve teasing of a girl who complained to her brothers about it who
took matter in their hand. Why did the girl or her brothers did not feel
that they should go to local police first? A sensitive police would
mean first point of contact should be trained in listening to
complainant.A transparent & time bound escalation mechanism where
CO,SPP, DIG, IG are easily accesible using technology and not in
"darbar" fashion which is in vogue nowadyas will ensure sensitive
policing.
Often a poor person comes with little land where he has
dispute with some neighbour or relative. Instead of washing hands by
saying its civil matter, a sensitive police officer would connect him to
free legal aid cell of district or probation officer so that he can
initiate civil proceedings. Marital disputes likewise should be referred
to NGOs working in the domain.A biweekly meeting of relevant
functionaries of district & local administration with police will go
in long way in making dispensation of justice sensitive than "marking"
of complaints from one office to other
It is also necessary that
an apparatus for prosecution is created parallel to police apparatus
i.e. police station, circle, district & range level. As one of my
seniors used to say to make sure a criminal meets his creator five links
in criminal justice chain should remain intact i.e. complainant,
witness, Investigating officer or IO, public prosecuotr & Judge. A
criminal needs to manage just one of five elements i.e. either scare
away witness, bribe any of above five, public prosecutor may lose
interest with time or complainant go weary i.e. why each SMART police
station should have a wing looking after prosecution.
M stands
for Modern with mobility. It will be instructive to see fuel allocations
for police station jeeps in North Indian states. An SHO is almost
always expected to manage almost everything.A time and motion studies of
activities being done at a Police station both in terms of man hours as
well physical resources like fuel, stationery, power, bandwidth is
must. Especially in rural area where distances are large & its not
advisable to go alone or on two wheeler, an SHO has to come twice or
thrice to district HQ for meetings. Sometimes SHO spends full day just
to get a remand from court or submit some document. Why? Video
confrencing is exclusive preserve of higher officials & conference
call on telelphone or computer so common in multinational companies
working across geographies are taboo in Indian babudom.
Mobility
should not merely mean buying vehicles with higer horse power or RPM but
it should also mean improving response time. After getting a complaint
on phone or from control room how many minutes it takes to scramble the
response team? How much time it takes to reach spot? Unless these KRAs
are introduced we will end up buying vehicles & gadgets only.
A
stands for alert & accountable. Right now YoY crime figures, time
taken to investigate a case or chargesheet filed & no of cases
succesfully traced are broad parameters on which Police brass is
measured. Recently Delhi police went for free FIR & there is a
famous "jalpaiguri" experiment in record books.It would be interesting
to note roughly 1/3rd of FIRs today are registered on direction of
court.Imagine a poor person from village has to hire a lawyer, go to a
city court two-three times just to get a complaint registered!! This
needs to be stopped.
Complainant can always be informed via sms
of the progress of his/her case & similarly witnesses of date of
their deposition. By suitable changes in law & taking judiciary on
board statements of witnesses can be recorded even before filing of
chargesheet as later they might turn hostile or it may be cumbersome for
them to depose. Imagine a road accident on noida expressway or a theft
in a train, a witness if assured that he/she will not be troubled after
few months or years to go to that place & depose will be willing to
tell what has transpired. As things are today there is no such assurance
so finding a witness is biggest concern for police.
Accountable
should also mean that how many chargesheets are resulting in conviction.
This is crucial as this is dependent on quality of investigation, right
procedure being followed, chain of custody being maintained, timely
& correct fornesic tests being conducted. But a tortoise paced
judicial system of India means that it is next to impossible to evaluate
an officer on this parameter as many of cases investigated by him will
not go to hearing itself for a year or two & final judgmenet may
well take 5-6 years.
R stands for reliable & responsive. How
many times one has called 100 number & found a busy tone. Do all
control rooms have phones with caller ID so that they can call back if a
caller is not able to contiue the call due to distress? Are ambulance
avaialble at call or paramedics available at control room?Is it
guaranteed that there will always be a doctor at hospital to treat a
victim of accident or a magistrate to give custoady of minor offendor or
expelled woman to right government instiutions.Is there incident
registering & monitoring sytem where any transgression from ideal is
being captured, documented & analysed periodically with corrective
action being taken. This & especially availability of magistrate is a
reason why hold out states (MP,UP & Bihar) should also adopt
commissionarate system to improve responsiveness of system.
T
stands for trained & tech savy.Have we defined like private sector
minimum number of days each policeman/woman should undergo training
every year? Whatever training constabulary receives is on initiative of a
senior officer who may not be there always.Every few years there is no
audit of future requirments of skill sets & training of current
forces accordingly.This is not to suggest it does not happen but it is
neither insitutionalised nor strucutured.
To sum it all after a
long time we have a government which is not afraid to tread a new
path.But are we sure we are treading a new path or just going in
circles.
If SMART police station is only about hard infrastructure
without process efficieny or business process reengineering it may not
yield its full potential.
In passing it would be great if states
resist temptation of setting up model PS in capital cities or urban
areas.It would be wonderful if MP has SMART police station in Bhind or
Murena, UP in Badayun or Tamilnadu in caste war infested Ramnad.